FAQs
Will one case fit every model in a phone family?
Choose the exact model listed on the product page. Related models can have different sizes, buttons and camera layouts.
Does every case support wireless charging?
No general compatibility promise applies. Read the selected item’s notes: the camera-cover iPhone case specifically states that wireless charging is not supported.
Where can I find shipping and return information?
Read the Shipping Policy and Refund & Return Policy for the current conditions.
How can I ask about an order?
Email [email protected] with your order reference and question. Support hours are Monday–Friday, 9 AM–6 PM (GMT+8).
Which colour will I receive?
Choose the colour option on the product page before adding the item to your cart. The main photographs may show more than one version.
What should I include in a product question?
Send the product link and the full model name of your phone. Mention the option or feature you want to check.
Where are payment and billing details?
Read the Payment Method and Billing Terms & Conditions pages.
What if an item arrives with a problem?
Contact [email protected] with your order reference and details of the issue. Review the Refund & Return Policy for the applicable process.
More store information
About Transportation
1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?
We deliver to most countries .
Delivery time = Process time ( order preparation )+ Shipping time.
Free Shipping:When orders over €60, €20 shipping fee when orders less than €60.
• Process Time: 1-2 weeks
| Carrier | Corresponding products | Shipping time | Delivery area |
| DPD | Most normal size and weight products | 2 weeks | To most countries . |
| Expedited Express for Small Pieces | Specified products with a small size | 1-2 weeks | |
| EMS | Big size but light products | 2-4 weeks |
Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
For a faster shipping, please contact us at [email protected]
>>Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.
About Returns and Refunds
1. How do I cancel an order?
You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
2. What if I receive a damaged item?
Products received with broken are not considered defective and cannot be returned. In this case, we will replace the product at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.
3. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.